If tip processing is enabled for your terminal, then you can perform tip adjustments on transactions in your open batch.
Begin by pressing the second purple hot key from the left to open the Tip Adjust menu.
There are several ways to identify the transaction to be adjusted.
Press the [F1] key to search by the ID of the clerk or server who entered the original transaction.
Or, press [F2] to search based on the amount of the original transaction.
You can press [F3] to search using the last four digits of the customer’s card number.
Or, press [F4] to identify the transaction based on the invoice number, which is printed on the receipt.
When the transaction detail displays, you can press [F1] to confirm that this is the transaction in which you’d like to add a tip.
Enter the tip amount, press [Enter] and you’ll be done. You can only add a tip to transactions in your current (open) batch.
If the Tip Adjust option is not available on your terminal screen, call the Help Desk at 1-888-886-8869 to discuss modifying your setup options to add tip processing. Follow the call menu promptings for Technical Assistance.